Drive Terminator and Serial Com File Transporter ‘licensing’ frequently asked questions – contact us if you have any further queries

Frequently Asked Questions

Licensing and Evaluation

1. How do I get a license key?

Go to the licensing page and simply enter all of the required fields. Importantly the MAC address of the PC / server the product is installed on and must be supplied (the product will detail the MAC address when installed) as well as your order number. Once we confirm your details and customer order number we will issue your license key via email.

2. I have downloaded and installed the product / obtained the MAC address but have not yet purchased the product. Can I evaluate the product before I purchase it?

Absolutely. You can evaluate a fully functional version of the product for up to 30 (thirty) days before purchase. Then to upgrade to a commercial license you only need to update the license key (reinstallation of the product is not required).

To request an evaluation license change the license type dropdown from ‘Full product license’ on the licensing page to ‘Evaluation license’.

3. What does the product price include / how is the product licensed?

A Drive Terminator purchased license entitles you to:

  •  Install a single instance of the Drive Terminator product on 1 (one) PC / server / laptop.
  •  Software maintenance for 12 months (included).
  •  Email support during normal business hours (Australian Western Standard time, Monday to Friday excluding public holidays).

A Serial Com File Transporter (SCFT) purchased license entitles you to:

  •  Install a single instance of the Serial Com File Transporter “Sender” product on 1 (one) PC / server connected to the source system network (i.e. PCN / ICSS / SCADA etc.).
  •  Install a single instance of the Serial Com File Transporter “Receiver” product on 1 (one) PC / server connected to the destination system network (business network / company intranet etc.).
  •  Software maintenance for 12 months (included).
  •  Email support during normal business hours (Australian Western Standard time, Monday to Friday excluding public holidays).